Can I see the design before production?
Yes. We send a preview before production begins.
Can I request changes?
Yes. One free revision is included.
When does production begin?
Production begins only after you approve the design.
Can I order for a pet who has passed away?
Yes. Pawkinly is made for both celebration and remembrance.
Can I include multiple pets?
Yes. Extra pets can be added for an additional fee.
What if my photo is not good enough?
We will contact you if photo quality is not suitable.
Can this be sent as a gift?
Yes. Gift packaging and gift messages can be added.
Do you accept returns?
Because each product is personalized, returns are not accepted after design approval and production.
More Questions
How long does the design preview take?
We create your digital preview within 3-5 business days after receiving your order and photo.
Where do I upload my pet photo?
You will upload your pet photo securely during checkout, along with their name, important dates, and personality details.
