## Return & Revision Policy
Because each Pawkinly keepsake is personalized and custom-made, our policy is designed to protect both you and the quality of your product.
### Design & Approval Process
1. After payment, you enter the **design process**.
2. We send a **digital preview** within 1–3 business days.
3. You may request **one free revision**.
4. Once you **approve the design**, production begins.
### No Returns After Production
Because each product is **custom-made specifically for you**, returns are not accepted once production has started after your design approval.
### What We Cover (Free Remake or Reship)
– Product arrives **damaged** (photographic evidence required)
– **Printing error** or defect
– Name/date **incorrect** compared to your approved design proof
– Product is **inconsistent** with the approved design
### What Is Not Covered
– **Low-quality photo** uploaded by customer leading to suboptimal result
– **Text errors** that were present in the approved design proof
– **Change of mind** after production has begun
– **Normal wear and tear** over time
### How to Request a Replacement
Email us at hello@pawkinly.com with your order number, a photo of the issue, and a brief description. We will respond within 48 hours.
### Design Changes After Approval
Design changes after approval may be subject to additional revision fees and a delay in production timeline.
[Contact Us →](/contact/)